Frequently Asked Questions (FAQ)
What are your hours of operation?
Mohegan Sun at Pocono Downs is open 24 hours a day, seven days a week throughout the year.
How do I begin to play?
Our slot machines accept cash or slot machine credit tickets. When you want to change games, take a break or leave, press the Cash Out button and you will receive a ticket. This ticket is currency and can be inserted into another slot machine or taken to a Casino Cage representative or a ticket redemption machine to be cashed.
What denomination slot machines do you offer?
We offer over 2,300 games, with denominations ranging from penny slots to $100 per spin.
Mohegan Sun at Pocono Downs is the first casino in PA to present great restaurant brands and retail shops. Are points earned from slot play good at all of these businesses?
Yes. Every Mohegan Sun at Pocono Downs restaurant, lounge and retail shop will accept your Player's Club points for discounts or purchases. Proper ID may also be required.
How do I play each game?
Press the service button on any slot machine and ask a slot attendant for more information on your game of choice. Remember that each game has a denomination and can accept multiple wagers. Do not hit Max Bet without prior knowledge.
What do I do if I find a slot ticket on the casino floor or in a slot machine?
Report the finding to a security guard. Attempting to play credits from a ticket belonging to another guest is a violation of Pennsylvania law.
How do I use my Player's Club Card?
Insert the card into the card reader on any slot machine. The card should recognize you with a greeting every time you insert your card.
Can I use my Mohegan Sun at Poconos Downs Player's Club Card at Mohegan Sun in Connecticut as well as Resorts Casino Hotel in Atlantic City?
Yes. Your Player’s Club points are now accepted at both of these locations where you can enjoy over 100 dining, shopping, nightlife and entertainment options, amazing casinos, hotels, spas and golf courses. However, to earn points while visiting, you will need to sign up for a Player’s Club card at Mohegan Sun in Connecticut or a Star Card at Resorts Casino Hotel in Atlantic City.
Are pets allowed in the hotel and casino?
Unfortunately, only service animals with supportive documentation are allowed in the hotel and casino.
What are the acceptable forms of payment when confirming a reservation?
To reserve a room at Mohegan Sun at Pocono Downs, you must be 21 years or older and possess a major credit card in your name. Agency checks and personal checks must be received by Mohegan Sun at Pocono Downs at least 15 days prior to arrival. Cash or Player's Club Points are acceptable upon check-in as a deposit. Cash or Player's Club Points may also be used to pay for accommodations upon check-out as long as a deposit has been secured. Checks or money orders must be mailed to the address below:
Mohegan Sun at Pocono Downs
Attn: The Mohegan Sun at Pocono Downs Hotel
1280 Highway 315
Wilkes-Barre, PA 18702
What Internet browsers do you recommend?
The Mohegan Sun at Pocono Downs website is best viewed using FireFox version 13.x or later, Chrome version 18.x or later or Internet Explorer version 8.x or later. The website also supports Safari version 5.1 or later on a Mac and the native browser, Safari on an iPad3 or later running iOS6 or later.