FREQUENTLY ASKED QUESTIONS (FAQ)
WHAT ARE YOUR HOURS OF OPERATION?
Mohegan Sun Pocono is open 24 hours a day, seven days a week throughout the year.
HOW DO I BEGIN PLAY?
Our slot machines accept cash or slot machine credit tickets. When you want to change games, take a break or leave, press the Cash Out button and you will receive a ticket. This ticket is currency and can be inserted into another slot machine or taken to a Casino Cage representative or a ticket redemption machine to be cashed.
WHAT DENOMINATION SLOT MACHINES DO YOU OFFER?
We offer over 2,300 games, with denominations ranging from penny slots to $100 per spin.
MOHEGAN SUN POCONO IS THE FIRST CASINO IN PENNSYLVANIA TO PRESENT GREAT RESTAURANT BRANDS AND RETAIL SHOPS. ARE MOMENTUM DOLLARS EARNED FROM SLOT PLAY GOOD AT ALL OF THESE BUSINESSES?
Yes. Every Mohegan Sun Pocono restaurant, lounge and retail shop will accept your Momentum Dollars for discounts or purchases. Proper ID may also be required.
HOW DO I PLAY EACH GAME?
Press the service button on any slot machine and ask a slot attendant for more information on your game of choice. Remember that each game has a denomination and can accept multiple wagers. Do not hit Max Bet without prior knowledge.
WHAT DO I DO IF I FIND A SLOT TICKET ON THE CASINO FLOOR OR IN A SLOT MACHINE?
Report the finding to a security guard. Attempting to play credits from a ticket belonging to another guest is a violation of Pennsylvania law.
HOW DO I USE MY MOMENTUM CARD?
Insert the card into the card reader on any slot machine. The card should recognize you with a greeting every time you insert your card.
CAN I USE MY MOHEGAN SUN POCONO MOMENTUM DOLLARS AT MOHEGAN SUN IN CONNECTICUT AS WELL AS RESORTS CASINO HOTEL IN ATLANTIC CITY?
Yes. Your Momentum Dollars are now accepted at both of these locations where you can enjoy over 100 dining, shopping, nightlife and entertainment options, amazing casinos, hotels, spas and golf courses. However, to earn Momentum Dollars while visiting, you will need to sign up for a Momentum card at Mohegan Sun in Connecticut or a Star Card at Resorts Casino Hotel in Atlantic City.
ARE PETS ALLOWED IN THE HOTEL AND CASINO?
Unfortunately, only service animals with supportive documentation are allowed in the hotel and casino.
HOW DO I MODIFY OR CANCEL MY HOTEL RESERVATION?
If your reservation confirmation is a five character alpha numeric code, please call 1.888.WIN.IN.PA.
If you reserved through Synxis, you can cancel here.
If you booked with Preferred Hotels & Resorts, visit: preferredhotels.com.
WHAT ARE THE ACCEPTABLE FORMS OF PAYMENT WHEN CONFIRMING A RESERVATION?
To reserve a room at Mohegan Sun Pocono, you must be 21 years or older and possess a major credit card in your name. Agency checks and personal checks must be received by
Mohegan Sun Pocono at least 15 days prior to arrival. A major credit or debit card must be posted at check in for security deposit and incidentals. Cash cannot be accepted as a form of deposit. A $100 deposit will be taken when using a credit card and a $50 deposit will be taken if using a debit card. Unused funds will be released at check-out. However, with a debit card, actual availability of funds is determined by your individual bank and may take up to 10 days to be released back to your account. Cash may be used to pay for accommodations upon check-out as long as a deposit has been secured.
WHAT INTERNET BROWSERS DO YOU RECOMMEND?
The Mohegan Sun Pocono website is best viewed using FireFox version 45.x or later, Chrome version 48.x or later, Edge version 13.x or higher or Internet Explorer version 11.x or later. The website also supports Safari version 8.x or later on a Mac and the native browser, Safari on an iPad 3 or later running iOS9 or later.