Our casino marketing team awaits you, ready to assist with every detail of your visit. Whether you are coming for a nice evening out or need help arranging an overnight stay, our team of player development executives and hosts are here to deliver the personalized service you deserve.
Player Development Executive
Wayne, a Pennsylvania State University graduate, joined the Mohegan Sun Pocono team in 2008. Wayne takes pride in “acknowledging each and every guest, regardless of their gaming preference." He strives to blow away each guest, every time by delivering excellent customer service each day. His marketing experience coupled with his superb work ethic plays a vital role in the success of our player development team. His dedication and passion for superior guest service are second to none.
Player Development Executive
Born in NEPA, Erica has lived in many areas around the world. She returned to NEPA where she graduated Summa Cum Laude with a BBA and pursued her MBA from Wilkes University. Prior to joining Mohegan Sun Pocono, Erica was a Senior Financial Specialist for First Union Corporation and owned and operated Atmosphere, a very successful salon and day spa. Erica has always been active in the community and in her spare time enjoys meeting new people, traveling and gaming. Erica joined the team in 2010 as a Table Games Dealer learning all of the games the casino offers and became a dual rate supervisor prior to becoming a Player Development Executive. Erica believes her knowledge of the gaming industry combined with her love for people, travel and gaming allows her to recognize what each and every guest expects and enjoys with their gaming experience.
Casino Host Shift Manager
Tara Mack graduated Wilkes University with a Bachelors Degree in Psychology and Public Relations Communications as well as being a Marywood University graduate with a Masters in Education. Tara started at
Mohegan Sun Pocono as a Marketing Representative at the Player's Club booth in April 2011 where she greeted all guests with her friendly and caring smile. Tara journeyed to Casino Host in July 2012 where she enjoys interacting and building lasting relationships with all the guests. In Tara's spare time she enjoys yoga, kayaking, nature walks and weight training to stay fit.
Jessica graduated from West Chester University in 2013 with a bachelor’s degree in theatre and psychology. That fall, she started as a front desk agent where she facilitated the opening of the new hotel at Mohegan Sun Pocono. After several months, Jessica transitioned to VIP services where she worked to promote superior guest relations and a great experience for all visitors. In January of 2015, she was promoted to casino host where she uses her background in the arts and sciences to develop lasting relationships with her guests. Jessica believes the most rewarding aspect of her position is being able to provide a unique and memorable gaming experience. She wishes you the best and looks forward to meeting you.
Palmer joined the Mohegan Sun Pocono team in 2012, while attending Penn State and worked in valet for three years. After graduating from Penn State Harrisburg in 2015 with a business management degree, Palmer transferred departments to be a casino host. From working in valet for the majority of his time at Mohegan Sun Pocono, Palmer developed a rapport with our guests and was able to deliver superior customer service to them. He makes anyone feel welcome when they visit our establishment. He will always try to turn a negative experience into a great one to make someone feel as happy as possible. He looks forward to meeting you and making your visit to Mohegan Sun Pocono an enjoyable one!
Charise Mancuso was born and raised in northeastern Pennsylvania and returned to the area after spending six years in Philadelphia. Charise graduated from The University of the Arts in 2012 with a Bachelor of Fine Arts degree in Dance Performance. Charise has done promotional modeling and performed throughout the tri-state area. Her experience and interest in the casino industry led her to join the Mohegan Sun Pocono host team. She is excited to meet new people and will strive to ensure that your visit is exceptional. She looks forward to meeting all of you on our property.