YOUR HOST

Our casino marketing team awaits you, ready to assist with every detail of your visit. Whether you are coming for a nice evening out or need help arranging an overnight stay, our team of player development executives and hosts are here to deliver the personalized service you deserve.


PLAYER DEVELOPMENT EXECUTIVES

WAYNE HADLEY
Player Development Executive
whadley@mohegansunpocono.com

Wayne, a Pennsylvania State University Graduate, joined the Mohegan Sun at Pocono Downs team right after he graduated college in 2008. Three and a half years later, he still continues to strive for perfection when it comes to superior guest service. His experience in marketing plays a vital role in our player development team. His dedication and passion for the job makes Wayne really stand out as an employee. "I take the time to acknowledge each and every guest, regardless of their gaming preference," says Wayne.

JAMES McMACKIN
Player Development Executive
jmcmackin@mohegansunpocono.com

James was born in Illinois and raised in south New Jersey. He brings 20 plus years of hotel and gaming experience to Mohegan Sun at Pocono Downs. He began his career in 1993 at Trump Castle and most recently worked at Mohegan Sun in Connecticut as Vice President of Player Development New Markets. "The casino industry has changed so much over the years, and it is always nice to see so much focus on making customer service a superior priority."


ERICA MICHALIGA
Player Development Executive
emichaliga@mohegansunpocono.com

Born in NEPA, Erica has lived in many areas around the world.  She returned to NEPA where she graduated Summa Cum Laude with a BBA and pursued her MBA from Wilkes University.  Prior to joining Mohegan Sun at Pocono Downs, Erica was a Senior Financial Specialist for First Union Corporation and owned and operated Atmosphere, a very successful salon and day spa.  Erica has always been active in the community and in her spare time enjoys meeting new people, traveling and gaming.  Erica joined the team in 2010 as a Table Games Dealer learning all of the games the casino offers and became a dual rate supervisor prior to becoming a Player Development Executive.  Erica believes her knowledge of the gaming industry combined with her love for people, travel and gaming allows her to recognize what each and every guest expects and enjoys with their gaming experience.

JAMES SULIMA
Player Development Executive
jsulima@mohegansunpocono.com

With the opening of Project Sunrise, Jim started out as a valet attendant at Mohegan Sun Pocono Downs. In 2010, he transitioned into the host department to help service guests inside the casino. Jim was promoted in 2011 to Player Development Executive where he furthered the guest experience through superior service. After 5 years at Mohegan Sun at Pocono Downs, Jim moved to the bright lights of the Las Vegas and the Palms Resort and Casino where he continued to deliver excellent guest service in the ultimate gaming destination. Jim decided to return back to Mohegan Sun at Pocono Downs in 2014 armed with new gaming experience. Jim looks forward to introducing new players to the property while delivering world-class guest service to all Mohegan Sun at Pocono Downs players.


CASINO HOST SHIFT MANAGERS

DAN GENEVICH
Casino Host Shift Manager

dgenevich@mohegansunpocono.com

Dan joined Mohegan Sun at Pocono Downs in January of 2010, working in the Player's Club. He moved to Casino Host in the fall of 2011. For Dan, the most rewarding part about working at MSPD is making sure the guests have a great time and that they can't wait to come back for more visits.

TARA MACK
Casino Host Shift Manager
tmack@mohegansunpocono.com

Tara Mack graduated Wilkes University with a Bachelors Degree in Psychology and Public Relations Communications as well as being a Marywood University graduate with a Masters in Education. Tara started at
Mohegan Sun as a Marketing Representative at the Player's Club booth in April 2011 where she greeted all guests with her friendly and caring smile. Tara journeyed to Casino Host in July 2012 where she enjoys interacting and building lasting relationships with all the guests. In Tara's spare time she enjoys yoga, kayaking, nature walks and weight training to stay fit.


CASINO HOSTS

Desiree Carr
Casino Host
dcarr@mohegansunpocono.com

Desiree Carr joined Mohegan Sun at Pocono Downs in July 2012 as part of the Food and Beverage team. She joined the Marketing / Player Development team as a Casino Host in January 2014. Desiree graduated from Wilkes University as Magna Cum Laude with a Bachelors of Science Degree in Biology, with a concentration in pre-medical studies. She moved to Erie, Pennsylvania, to attend Lake Erie College of Osteopathic Medicine and pursue a medical degree. This structured education allowed Desiree to develop exceptional communication skills in a consistently challenging environment.

Desiree is dedicated to superior guest service and wants each guest to have a unique, dynamic, and unforgettable gaming experience while at Mohegan Sun at Pocono Downs. You can contact her with any questions or concerns. She will be delighted to hear from you!

WILLIS CHOU
Casino Host
wchou@mohegansunpocono.com

Willis Chou joined Mohegan Sun on May of 2011 where he started off as a Marketing Rep at the Player's Club booth. Willis moved on to be a Dual-Rate Supervisor running the casinos weekly promotions and giveaways before joining the Host team in the fall of 2013. He spent most of his youth growing up in the U.S. and is fluent with both English and Mandarin Chinese. If you have any questions or need assistance during your stay at Mohegan Sun, don’t hesitate to contact Willis!


SHANA CIARAMELLA
Casino Host
sciaramella@mohegansunpocono.com

Born and raised in the countryside of eastern PA, Shana joined
Mohegan Sun at Pocono Downs in November of 2012 as a Marketing Rep in the Player’s Club booth. Shana strives to leave you with an unforgettable experience, and wanting you to leave feeling like you cannot wait to come back and tell your friends about it! On her off time, she likes having fun; whether it’s skydiving, visiting the beach, hiking with the family or just having a lazy day at home. Feel free to contact her & know that she wishes you the best and hopes to hear from you!


HOLLY HOFFMAN
Casino Host

hhoffman@mohegansunpocono.com

In December 2012, Holly joined the Mohegan Sun team as a marketing representative in the Player's Club booth. She ventured over to a Casino Host in October 2013. According to Holly, the most gratifying part of her job is getting to interact with so many different people on a daily basis. On her downtime, Holly enjoys spending time with her family, going to Country concerts, swimming, and snuggling up with her pets on the couch. Do you want to find out about events happening at Mohegan Sun at Pocono Downs or about the brand-new hotel? You can email her now; she can't wait to answer your questions!


KENNY ROWLANDS
Casino Host
krowlands@mohegansunpocono.com

Kenny Rowlands has been a member of the Mohegan Sun team since the summer of 2010, when he began in the Player's Club as a Marketing Representative. In his time with us, Kenny has not only shown excellence and great enthusiasm as a Rep, but has also elevated to Casino Host in the winter of 2011. Kenny enjoys spending time with his family, gaming and snowboarding in his spare time.


GEORGE SEMIAN
Casino Host
gsemian@mohegansunpocono.com

George feels as though the most important part about being a Casino Host is being visible. His diverse 18 years of sales and marketing background sets the stage and helps him every day making sure that each and every guest he greets has an exceptional experience during their visit. "I strive for perfection in my job responsibilities. I have the privilege and pride to be working with the best marketing team in the casino industry. I love the excitement of the casino! Our guests are our extended family and making them happy also makes me happy."